One of the benefits of having your personal IT department is that our technicians can schedule a remote session or a personal visit to your home or business!
We take the hassle out of troubleshooting by providing fast, secure remote support—so you can get back to business without the wait.
Do you need a quick solution to a technical problem?
With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to get support
A member of our support team will talk with you first to determine the nature of the problem.
How it Works
Step 1:
Once on the phone, you will be directed back to this page.
Step 2:
You will be prompted to download a small virus-free plug-in. Download our Remote Support tool by clicking the blue TeamViewer button below Step 4.
Step 3:
You will then receive a unique ID and password. With your permission, your support representative can view your screen and share control of your mouse and keyboard once you provide the ID and password.
IMPORTANT:
You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Step 4:
Your support representative will troubleshoot and work with you to find a solution.
