What is the difference between IT services and managed services?
IT services is a broad term covering technology work such as consulting, repairs, installations, network setup, and security projects. Managed services are an ongoing model in which a provider continually monitors, maintains, supports, and helps secure a company’s IT environment. Managed services are typically proactive and recurring, while traditional IT services may be delivered as individual projects or on-demand fixes.
What does managed IT include for a manufacturing company?
Managed IT can include proactive network and device monitoring, updates, preventative maintenance, help desk support, server management, cybersecurity monitoring, backup and recovery, Microsoft 365 protection, and strategic consulting. The exact scope should reflect the systems your business uses, the level of internal IT resources available, and the operational importance of keeping users, files, and infrastructure accessible.
Can Epic IT Solutions work with our internal IT team?
Yes. Co-managed IT services are designed for organizations that retain internal IT personnel but need additional capacity, specialized skills, or broader coverage. Epic IT Solutions can collaborate on technology strategy, cybersecurity, software integrations, network management, and infrastructure tasks while your internal team maintains shared control and participates in decisions that affect your environment.
How does 24/7 IT support help manufacturing operations?
24/7 help desk support gives employees a route to technical assistance outside standard office hours, which can be valuable for organizations with extended schedules. Epic IT Solutions also offers 24/7 network monitoring to help identify issues that may affect systems. Support can begin through secure remote assistance, with on-site service available when hands-on work is required.
How are backups protected and restored?
Epic IT Solutions offers automated backup and recovery for files, folders, Exchange, SQL, System State data, system images, and VMware or Hyper-V virtual machines. Backups can use local and off-site storage, scheduled automation, archiving, and 256-bit AES encryption. Recovery planning should prioritize the applications and data your organization needs to resume normal business operations.
Can you support Microsoft 365 security?
Yes. Managed Microsoft 365 Protection helps businesses secure cloud-based productivity tools and the data stored within them. This service is part of Epic IT Solutions’ broader managed IT and cybersecurity offering. It can complement layered safeguards such as managed threat detection, spam filtering, security awareness training, backup planning, and ongoing support for users and systems.
Do you provide on-site and remote IT support?
Yes. Epic IT Solutions provides both secure remote assistance and on-site support. Remote sessions allow a technician to diagnose and resolve many workstation or software issues efficiently while the user retains control of the session. When equipment, cabling, or other hands-on troubleshooting is necessary, technicians can provide on-site repair and service for business technology environments.
How are managed IT plans priced?
Managed IT plans are customized around company size, technology needs, budget, and the support model required. Epic IT Solutions offers maintenance plans that can include proactive monitoring, updates, preventative maintenance, and scheduled or on-demand support. Some services can also complement an in-house team through co-managed arrangements, allowing coverage and responsibilities to be aligned with your business.