Reliable Remote Managed Services Support

Remote managed services are ongoing IT support and management delivered through secure remote tools, monitoring platforms, and a help desk. They can include proactive maintenance, software updates, cybersecurity monitoring, backup oversight, troubleshooting, and strategic guidance. The goal is to keep technology dependable and secure while reducing downtime and the need to maintain a full-time internal IT department.

A managed IT support plan can include proactive device and network monitoring, regular updates, preventative maintenance, remote troubleshooting, scheduled support, and on-demand assistance. Epic IT Solutions tailors plans to a company’s size, systems, budget, and priorities. Additional services such as backup, cybersecurity, Microsoft 365 protection, server management, and co-managed support can be incorporated as needed.

Yes. Co-managed IT services allow Epic IT Solutions to work alongside your internal IT staff while you retain shared control of technology decisions. This model can provide added capacity for cybersecurity, network management, software integrations, IT strategy, and specialized projects. It is particularly useful for organizations with custom workflows, compliance considerations, or growing infrastructure needs.

For remote assistance, you contact the support team and download a secure TeamViewer plug-in. You receive a unique ID and password that allows a technician to view your desktop and, with permission, control the mouse and keyboard to diagnose the issue. You remain in control throughout the session and can end the connection at any time.

Managed IT can include cybersecurity services such as Managed Detection and Response, Microsoft 365 protection, security awareness training, and phishing simulation support. Managed Detection and Response continuously monitors systems and networks for suspicious activity, threats, and potential breaches. These services work together as layered defenses, helping organizations identify risks earlier and improve their security practices over time.

Epic IT Solutions provides automated cloud and local backup options for files, folders, Exchange, SQL, System State data, system images, and VMware or Hyper-V virtual machines. Backups can run on a schedule and use local and off-site storage. Available protection includes 256-bit AES encryption, redundant data center storage, recovery options, and historical archiving for retained data.

Yes. Epic IT Solutions starts with secure remote troubleshooting when appropriate because it can resolve many problems quickly. When an issue requires physical access to equipment, network hardware, or a server, technicians can provide on-site repair and support. This blended approach gives businesses practical options while minimizing interruptions to employees and day-to-day operations.

Remote managed services can benefit owner-run businesses without dedicated IT staff, law firms, multi-location organizations, biopharma and lab companies, and businesses with complex server environments. They are also useful for organizations that have internal IT employees but need added expertise or capacity. Coverage can be tailored around essential systems, security requirements, and operational goals.